Service / FAQ

FAQ:

Can I pick up my order? / Do you have a store?
Pitfeststore is an online store, we do not have a physical store. Depending on our schedule, you might be able to pick up your order from our warehouse in Emmen, The Netherlands. Please note that this does not mean that you can browse through our shelves and/or try on merchandise.

When will my order arrive / how long does shipping take?
If your order does not contain any pre-order items (see below) it will be shipped within 1-3 days after purchasing. Once shipped, depending on where you are shipping can take up to 2-3 days (NL), 7 days (Europe & UK) and 30 days (worldwide).

How do I exchange items on my order?
As long as the items are unworn and unwashed you can return them to the below address:

PitfestStore / Thunderous
Nautilusstraat 3
7821 AG  Emmen
The Netherlands

Please note that we do not cover shipping back to us. If you want to make sure your package arrives okay you might want to consider sending insured / trackable. Please also include either a copy of your invoice or a brief note with your order number so we can assign the package to the right order / customer.

Once the items are with us and have been checked by our team, we will refund the amount due to your preferred payment method and ask you to place an order with the correct size through our online store!

How do I return items on my order?

As long as the items are unworn and unwashed they can be returned to the below address:

PitfestStore / Thunderous
Nautilusstraat 3
7821 AG  Emmen
The Netherlands

Please note that we do not cover shipping back to us. If you want to make sure your package arrives okay you might want to consider sending it trackable / insured. Please also include either a copy of your invoice or a brief note with your order number so we can assign the package to the right order / customer.

Once the items are with us and have been checked by our team, we will refund the amount due to your preferred payment method!

When will my pre-order be shipped?
Please read the product description of the pre-order item carefully. If all items are delivered on time, your item(s) will be shipped a few days ahead of their official release date. Please note that we always try to make sure you have your purchased goods on the release date, however we are not in control of the production of every item sold in the store. Please be understanding that if there's a delay in the manufacturing process, there's nothing we can do about it. Please contact us to schedule pick ups.

Can I combine orders / add items to an already existing order to save on shipping costs?
If your order has not yet been processed or is in the process of being picked / packed we can combine your orders / add items to your order. Please note that shipping cost might increase depending on the items' total weight.

How can I track my package?
Once your order has been shipped you will be sent a shipping confirmation e-mail that includes your tracking information (this only goes for packages, not for envelopes and small packages). The e-mail contains a tracking link. If you haven't received a shipping confirmation e-mail, please check your spam folder.

Where can I buy Pitfest tickets?
Pitfest festival tickets can be found on the Pitfest website.

Is it possible to sell my band's merchandise on Pitfeststore.com?
Yes it is! Please contact us here and we'll take it from there.

Our team
Coming soon